Membership 101: FAQ

GENERAL MEMBERSHIP QUESTIONS
MEMBERSHIP PRIVILEGES
GOLD PRIVILEGES
PLATINUM PRIVILEGES

Disclaimer: Your First Avenue Membership is subject to First Avenue’s Rules and Conditions and Code of Conduct and your use indicates your acceptance. First Avenue is not liable for any loss or expenses resulting from misuse of your Membership. First Avenue reserves the right to revoke Membership and any related privileges for any reason at any time.

Please see note on RESELLING TICKETS at the bottom of the FAQ.

GENERAL QUESTIONS

When is my Membership valid?

Memberships are valid January 1, 2022 through December 31, 2022.
All 2022 Memberships expire on January 1, 2023 regardless of date of purchase.

What does “subject to availability, special events excluded” mean?

This option is limited, and might not always be available.

Can I get a refund?

All Memberships are non-refundable and non-transferable.

Can I share a Membership? Or let a friend use my card?

No. If a Member card is used by anyone other than the Member whose name is on the card, the card will be confiscated and benefits will be revoked without refund.

If your Membership is revoked, you may still attend shows, but are no longer welcome as a First Avenue Member.

What is the Birthday deal?

On the date of your actual birthday, you get in free with a friend. This perk is good in the Mainroom, Entry, Fine Line, and Turf Club. If you are over 21, make sure to ask for your free bottle of champagne (Mainroom only). Happy Birthday!

Note: This is an unadvertised perk for all First Avenue patrons, but Members ask about it a lot.
Note 2: This perk is not available at the Fitzgerald Theater or Palace Theatre.

Where do I find set times?

First Avenue posts set times as soon as we receive them via our Twitter and Facebook pages. Usually, we post them the day of the show, about two hours prior to doors.

Can I bring my underage child to shows?

Underage persons can attend age-limited events at First Avenue, Fine Line, or the Palace Theatre only if they are accompanied by their own parent or legal guardian.

In addition, you must provide proof of guardianship such as an ID or birth certificate. You will not be allowed to consume alcohol at any time while you're with the minor, and must stay with them at all times. A ticket is required for all persons two years of age or older.

The Turf Club is strictly 21+ and no one under 21 will be allowed entry.

Does First Avenue offer accessible seating?

To request accessible seating at First Avenue, the Fine Line, or Turf Club, contact our office Monday through Friday 11:00am - 6:00pm at 612.338.8388 or email info@first-avenue.com about making necessary accommodations.

For the Palace Theatre or Fitzgerald Theater, you must claim ADA seating when you purchase your tickets.

What if my email changes?

If you need to change your email address, please email members@first-avenue.com so we can update it.  Otherwise, you'll miss out on the weekly newsletter and other important Membership information.

What is your current COVID policy?

Our most up-to-date COVID policy can always be found on the First Avenue website here.

STAR AND ABOVE MEMBERSHIP PRIVILEGES

How do Ticket Alerts work?

The weekly newsletter gives you a list of which shows are on the verge of selling out.

  • Yellow Alerts mean the show will probably sell out by the day of the show.
  • Orange Alerts mean that the show will sell out almost immediately - and more than likely no tickets will be available at the door.
  • Red Alerts mean the show is currently sold out.
Member presale passwords

Presales allow you to purchase tickets before the general public for select shows. Presale passwords are in the weekly newsletter sent out on Wednesday evenings. 

Please note: presales do not guarantee your ability to purchase tickets.

Can I get the merch discount online?

Yes. The password is listed in the weekly Membership email. you can also receive the 10% merch discount in person at the Depot Tavern.

Can I still get a discount at The Depot, Turf Club, & Fine Line if I forgot my card?

As long as you are a current Member and have a valid ID, staff can check their Member list for your name and apply the 10% discount.

Reminder: The Depot, Turf Club, and Fine Line 10% discount only applies to food and beverages, not tickets.

I lost my Membership Card. Can I get a replacement?

All 2022 Members will receive new cards. Until you receive your card, please use the AXS app or your weekly email to get into Member +1 shows. 

Contact us at members@first-avenue.com and we'll get you a new card as soon as we can.

There is a $10.00 replacement fee for all reissued cards.

What’s a “Member Free +1 Show?”

Member Free +1 Shows mean all Members, regardless of level, get in free with a guest. You do not need to RSVP--just bring your Member card, a valid ID, and a guest.

Member Free +1 Shows are listed in the Wednesday newsletter.

GOLD AND PLATINUM MEMBERSHIP PRIVILEGES

What’s the texting service?

Gold and Platinum Members may opt-in to a texting service through AXS that alerts you when we release tickets for a formerly Sold Out show. At times, we may also notify Members via the Facebook group. Instructions on how to join are in the weekly newsletter.

Can I use my Member tickets for any show?

Yes, but Member tickets for each show are limited, and the most popular shows are claimed quickly.

Tickets are available all year long, so if you miss one, don’t worry, as we bet there will be another show you’re dying to see soon--or perhaps take a chance on an artist you just haven't discovered yet.

Reminder: Member tickets are only available for the First Avenue Mainroom, Fine Line, and Turf Club.

A Mainroom show was just announced. How soon can I claim Member tickets?

Member tickets open to coincide with a presale, if there is one. For example, if a presale begins Thursday at 10am, Member tickets should be available for selection at that time.

Member tickets without a presale generally open up one day before tickets go on sale to the public. For example, if a show goes on sale to the public Friday at noon, Member tickets are generally available at noon on Thursday.

If a Mainroom event is announced and goes on sale simultaneously, Member tickets are available immediately.

I claimed Member tickets, but now I’m out-of-town/busy/sick. Can I exchange them for a different show?

Yes, we can make that work. Email members@first-avenue.com at least 48-hours in advance of the show you want to exchange.

Any requests made less than 48-hours in advance OR on the weekend will not be honored. Please note, after three exchanges, we’ll cut you off.

How do Mainroom Member tables work?

Tables are given out on a first-come, first-served basis. The first Gold or Platinum Member to check in at Express Coat Check within an hour of doors gets a Member table. We try to reserve more than one table per show, so it’s worth asking if any tables are open when you arrive. If Members don’t claim a table, it is released to other concert attendees an hour or so after doors open.

Please note: you will be guided to a specific table upon check in, so please don’t just sit down anywhere. You MUST check in at the door in order to receive a table. If you do not check in, you may be asked to vacate the table to accommodate a Member who did.

Each table comes with two chairs, and only two chairs. Please do not move chairs from other tables to accommodate friends or a larger group.

Holding a table? Unfortunately, Member tables cannot be held. The table must stay generally occupied throughout the night or it will open to other patrons of the show. 

*Remember, if you are a Gold Member who uses Expedited Entry via a Platinum Member, only one of you may claim a table.

How do I get my Member gift?

Gold and Platinum Members will receive notification via the weekly newsletter when gifts are available.

*2021 Member gifts have arrived! If you were a 2021 Gold/Platinum Member, but did not renew for 2022, you will receive your gift via mail.

*2022 Member gifts have NOT arrived.

*Star Members do not receive Member gifts.

I forgot to use my Member tickets! Can I roll them over to next year, or gift them to another Member?

Member tickets are only good for the calendar year of your Membership. For example, you cannot roll over 2022's unused tickets to 2023.

Member tickets cannot be transferred.

I claimed a Member ticket, but forgot about the show / was sick / didn’t go. Now what?

Just like when you purchase tickets, if you forget to use a Member ticket you claimed, you cannot receive a refund. A spot at the show was held for you and we could not give it to another person.

You must request a ticket release at least 48-hours before the show.

How do I claim Member tickets?

Note: 1 Member ticket = 1 human. If you want to bring someone, you need to claim 2 tickets.

  1. 1. Log into your AXS Fan Account. It will take a minute to load because there are a LOT of shows.
  2. 2. Click on "Offers" in the sidebar. 
  3. 3. If you're looking for a specific show, you can use the search toolbar at the top--or go ahead and browse a little. 
  4. 4. When you have the show you want, click the purple "Get Tickets" button. If available, you will be given the option to select up to two tickets. 
  5. 5. Once you have the tickets in your cart, click the purple "Continue" button.
  6. 6. These tickets are added to your AXS account, similar to when you purchase tickets.
  7. 7. Double check your events in the "Your Tickets" option in the sidebar. You'll see you can look at Upcoming or Past events.

Other things to remember: 

  • * Member tickets are non-transferrable.
  • * You have all of 2022 to use them, but they will not roll over to 2023.
  • * Your current Membership and the number of tickets you have remaining are listed in the "Your Account" tab in the sidebar, or on the Dashboard when you first log in.

It should look like this when you click on "Offers" in the sidebar. If it doesn't, please email us.

PLATINUM MEMBERSHIP PRIVILEGES

An Entry or Turf Club show is sold out. Can I still get in with my Platinum Membership?

Unfortunately, we can't guarantee you entrance due to capacity restrictions and fire code. However, the first Platinum Member +1 to arrive and check in will be allowed entrance.

Either way, you can check in with the door staff and should anyone take off, you may be allowed in (Subject to manager's discretion).

NOTE: Being in the Clown Lounge pre-show does not guarantee your ability to get into a sold out show.

How does Expedited Entry work?

Expedited Entry is good for Mainroom shows.

Skip the line by heading to the middle door of the Mainroom. Please make sure you have your Platinum card, a valid government-issued ID, and a vaccination record or a negative COVID test result.

Note: You are allowed one Member table per Expedited Entry group, so if you have a Gold Member with you, they cannot claim a table if they come through Expedited Entry.

Note 2: Expedited Entry is not early entry. It means you get to skip the line.

Can Platinum Members get friends in through the Expedited Entry?

Yes! You and one guest can skip the line in the Mainroom.

Note: You are limited to ONE Member table per Expedited Entry group, so if you bring in another Member with you, they are not allowed to claim an additional table.

How many coats can Platinum Members check for free?

Coat Check is free for Platinum Members and one guest at First Avenue, Turf Club, and Fine Line.

Free Coat Check is located at the front entrance to the Mainroom, behind the ticket counter in the 7th St Entry, in the basement of the Turf Club (outside the Clown Lounge), and the coat check room on the first floor of the Fine Line.

Will I get a warning before an Entry or Turf Club show sells out?

Ticket Alerts warn you when an Entry or Turf Club show is nearing its sell-out point, and can be found in the weekly Member e-newsletter. Since your Platinum Card can’t get you into a show that’s already at legal fire capacity, we recommend buying tickets if you absolutely must see a show.

How do I purchase tickets to sold out Mainroom shows?

Platinum Members can purchase a maximum of four tickets to Mainroom shows that sell out within 10 days of going on sale. (Subject to availability, special events excluded.) Just email us with your request, and we'll hook you up!

This perk does not apply to any shows outside of the First Avenue Mainroom.

Please note: These buys are done at the advance price, plus a 20% processing fee (includes sales tax, cc fees, etc.).

Fee-Free Tickets for Platinum Members

Platinum Members may purchase tickets in-person at the Depot Tavern without any additional ticket fees. Members must show a valid ID and current Platinum Member card to claim this offer.

*Reminder: Presales are online only, and are not available for fee-free purchases.

SIDE NOTE: Reselling Tickets

First Avenue Membership is for live music diehards and people who live for going to shows. We welcome those who want to be a part of our First Avenue family and the Twin Cities music community. Memberships are not for people wanting to make a quick buck. You cannot resell tickets for more than face value + fees when you are part of the Member program, regardless of when or where you purchased the tickets.

We understand things come up and you can’t always make it to the show--that’s why we created a Members Only Facebook group. A fair ticket trade? Selling tickets for face + fees? Giving away tickets you bought but can’t use? All a-ok!

Selling tickets for prices above face value + fees on any platform (regardless of where tickets were purchased) is expressly forbidden. Ticket reselling to make money is not in the spirit of First Avenue or our Membership program. Any Member caught reselling tickets above face value + fees will immediately have their Membership revoked without refund.

Questions can be directed to members@first-avenue.com